Tolleson Wealth Management places great value on the relationship we share with you. We understand that you entrust us with your confidential financial information, and we recognize the importance of keeping this information a private matter and maintaining that trust. That is why Tolleson Wealth Management does not sell client lists or any other client information to outside companies.
This notice sets forth the details of our approach to privacy and lists the information we collect, how we may disclose information to third parties, and how we share it with our affiliates, Tolleson Private Wealth Management and Tolleson Private Bank.
Information Collected and Shared
Tolleson Wealth Management collects information in the normal course of business that helps us optimize the financial services we offer you. We collect information from the following sources:
- information we receive from you on applications, conversations with you, and our web site such as your name, assets and income;
- information about transactions with us and our affiliates such as your account balance;
- information received from consumer reporting agencies such as your credit history; and
- information we receive from you or your beneficiary during the opening and administration of trust accounts.
Tolleson Wealth Management will disclose the aforementioned information about our clients and former clients to affiliated financial service providers such as our private wealth management group and our private bank
We also share the information listed above with companies that perform services for us, such as data processors, credit card providers and mail preparation facilities. By contract, these companies hold customer information in the strictest confidence and do not use the information for any reason other than for the particular purpose contracted.
Tolleson Wealth Management respects your right to restrict some of the information we disclose to affiliates. We also respect your right to restrict how shared information is used. You may direct us not to share nonpublic personal information other than disclosures required by law. You may also direct that shared information not be used for marketing purposes. If you wish to opt out of disclosures to our affiliates and restrict how shared information is used, you may:
- call us at (888) 807-5550, Monday through Friday, 8:00 a.m. to 5:00 p.m. central time; or
- write to us at Tolleson Wealth Management, 5500 Preston Road, Suite 250, Dallas, TX 75205; or
- stop by our office.
Please be sure to provide us with your full name, address, telephone number, and social security number. We will process your request within a reasonable period of time, although it is possible you may receive newsletters, information about products and services we believe may be of interest to you, and event notifications from an affiliate in the interim.
If you are a joint account holder or a guarantor on an account with Tolleson Wealth Management, we will assume your request applies only to your information, unless you inform us otherwise. If you want to restrict information we share on behalf of a joint account holder or guarantor, please be prepared to provide that person’s full name, address, telephone number, and social security number.
Benefits of Sharing Information
Sharing information with our affiliate companies enables Tolleson Wealth Management to provide strategic relationships and inform clients of products and services that could be of value. It also provides the opportunity to avail clients of special events hosted for their benefit.
Security and Confidentiality of Information
Tolleson Wealth Management restricts access to nonpublic personal information about clients to those employees who need to know the information in order to provide products or services. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Keeping You Informed
We will provide you with our privacy statement on an annual basis, although you need only to notify us once if you prefer to restrict how we share information. We will send you a revised notice if we ever change our practices for sharing information.
Client Identification Program (CIP)
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
What this means for you: When you open an account, we are required to ask for your name, address, date of birth, and other information that will allow us to identify you. We may also be required to see your driver’s license or other identifying documents.
Tolleson Private Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Tolleson Private Bank should contact the Texas Department of Banking.
Tolleson Private Bank also acts as an authorized delegate for the sale of traveler’s checks. After first contacting the check issuer, any consumer with an unresolved complaint concerning Tolleson Private Bank’s sale of checks activities, should contact the Texas Department of Banking.
Complaints may be filed with the Texas Department of Banking through one of the means indicated below:
In Person or U.S. Mail:
2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294