Identity Theft

One of the best ways to fight identity theft is to continue educating yourself and being on alert for suspicious or unsolicited e-mail.

These e-mails usually come from fraudsters posing as your financial institution, credit card company, or insurance company. The message oftentimes asks you to update or validate billing information to keep accounts active, possibly directing you to a website that poses as a legitimate website, with logos, colors, and designs to match. You may be asked to provide or verify your password, PIN, credit card validation code, ATM/debit card or credit card number, Social Security number, bank account number, routing code, or other private information. When the consumer submits personal information to the imposter, the information is captured, and identity theft has occurred.

To Avoid Being Deceived

If you get an e-mail that warns you – with little or no notice – that an account of yours will be shut down or interest suspended unless you reconfirm your billing information or other personal information, do not reply to the e-mail and do not click on any links within the e-mail. Always avoid e-mailing personal or financial information. Instead, contact the legitimate company cited in the email using a telephone number or web address you know to be genuine.

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How to Stay Current

To help protect your accounts on an ongoing basis, there are a few measures we recommend you take.

  • Change your User ID and Password frequently.
  • Create a hard-to-guess password and make it unique – it should not be the same as the one you use to access your e-mail account.
  • Select challenge questions that require individual and personal responses, preferably containing information known only by you.
  • Keep your browser and operating system up to date. New versions and updates often include important security enhancements and can be downloaded-usually for free-on the vendor’s web site. Some vendor sites even scan your computer (with your permission) to see if the software on your computer needs to be upgraded. For Tolleson Private Bank online banking browser requirements, please see our security statement.
  • Upgrade your Anti-Virus software regularly. Anti-virus software needs frequent updates to guard against new viruses, so be sure to download updates as soon as they are available. Some anti-virus software will even check for virus updates whenever you connect to the Internet.
  • Use a personal firewall. Use a personal firewall. Many internet service providers (ISPs) offer this feature, which protects your home computer against unauthorized access by hackers.

How We Can Help If You Are a Victim of Identify Theft

Contact your private banker at 214-252-3033.

Reporting Fraudulent E-mail

When you report fraudulent e-mail, we work quickly to investigate and resolve any issues that may arise. If you suspect that you’ve received a fraudulent e-mail, please call us at 214-252-3033.

You may also want to contact the Federal Trade Commission at 1-877-438-4338.