CEO Carter Tolleson Talks 2020 Successes with Dallas Business Journal
Dallas Business Journal interviews CEO Carter Tolleson about company successes in 2020, headlining that its banking arm Tolleson Private Bank “saw the biggest growth in a single year…in its 17-year history.” Due to an increase of loans and deposits, and with the support of a hardworking staff, the bank continued to thrive with new work-from-home practices in place. “I was really proud of our staff to be able to handle that,” said Carter Tolleson in the article.
Tolleson spoke to all employees back in April during the onset of the COVID-19 pandemic: “First and foremost, we will work to keep our employees safe and healthy, and we will continue to serve our clients.” Like most companies, local shutdowns caused the firm to move most of its team remote. Although essential bank and wealth management operations remained physically open, client services carried on seamlessly through virtual channels. Employees worked together, taking care of each other and clients in a time where so many things were uncertain, with Tolleson and other executives leading the way.
In June 2020, Tolleson Private Bank’s President Rick Lafitte was named to Tolleson Wealth Management’s governing board of directors. Lafitte is responsible for leading the strategic growth of private bank offerings and relationships. “Tolleson Private Bank’s financial strength and local leadership allow us to respond quickly and help our client families with their lending needs. Clients are still purchasing homes and making investments in these times. Our bank staff has adapted to working remotely and we continue to make loans at a record pace,” said Lafitte to clients in a quarterly update over summer.
The team is dedicated to customer service, even when taking on unexpected challenges. With 2020 in the rearview, 2021 brings a new outlook even with the ongoing effects of the pandemic. As he states in Dallas Business Journal, Tolleson’s message remains clear: “I’m really just proud of our group.”